Shipping & Returns FAQ — The Queen of Fragrances Brand
Store Policies — Queen of Fragrances
Order Processing
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been placed and another when it has shipped. Processing times may be slightly longer during holidays or new product launches.
Shipping Policy
We currently ship within the United States.
Shipping rates are calculated at checkout based on your location and order size.
International shipping — including to Australia — will be added as our distribution expands.
Once your order ships, you will receive a tracking number to follow your package.
Returns & Exchanges
For hygiene and safety reasons, perfumes cannot be returned or exchanged once opened.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours so we can assist you with a replacement.
Unopened items may be eligible for return on a case‑by‑case basis.
Damaged or Missing Items
If your package arrives damaged, please send photos of the item and packaging within 48 hours of delivery.
We will work quickly to resolve the issue and ensure you receive a replacement.
Order Changes & Cancellations
If your order has not yet shipped, we may be able to update or cancel it.
Please contact us as soon as possible for assistance.
Payment Methods
Queen of Fragrances accepts major credit and debit cards, as well as secure online payment options. All transactions are processed safely and encrypted for your protection.
Gift Packaging
Elegant gift presentation is available upon request. Perfect for birthdays, anniversaries, and special occasions.
Customer Support
We are committed to warm, responsive service.
Customer inquiries are answered Monday–Friday during standard business hours. Messages received after hours will be addressed the next business day.
Shipping & Returns FAQ — Queen of Fragrances
1. How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times depend on your location and the carrier. You will receive a tracking number to follow your package.
2. Do you offer international shipping?
We currently ship within the United States.
International shipping — including to Australia — will be added as our distribution expands.
3. How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size. All rates are displayed before you complete your purchase.
4. Can I track my order?
Yes — once your order ships, you will receive a tracking number via email so you can monitor your delivery.
5. What is your return policy?
For hygiene and safety reasons, perfumes cannot be returned or exchanged once opened.
Unopened items may be eligible for return on a case‑by‑case basis. Please contact us for assistance.
6. What if my order arrives damaged?
If your package arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will work quickly to resolve the issue and provide a replacement.
7. What if my order is missing or delayed?
If your tracking shows delays or your package appears lost, contact us and we will help investigate with the carrier.
8. Can I change or cancel my order after placing it?
If your order has not yet shipped, we may be able to update or cancel it. Please reach out as soon as possible.
9. Do you offer gift packaging?
Yes — elegant gift presentation is available upon request, perfect for birthdays, anniversaries, and special occasions.
10. Who do I contact for shipping or return questions?
You can reach our customer service team through our Business Page messaging or by email. We respond promptly during standard business hours Monday–Friday
Satisfaction Guarantee — The Queen of Fragrances Brand
At Queen of Fragrances, your experience means everything to us. We take great pride in crafting perfumes with artistry, cultural depth, and the highest standards of quality. Every bottle is created with care, intention, and a commitment to excellence — and we want you to feel completely confident in your purchase.
Our Promise to You
• We guarantee that every fragrance you receive is fresh, authentic, and handcrafted with premium ingredients.
• We ensure that all orders are carefully packaged to protect your perfume during transit.
• We are committed to providing warm, responsive customer support should you ever need assistance.
If Something Isn’t Right
If your order arrives damaged, incorrect, or not up to the standard you expect, we will make it right. Simply contact us within 48 hours with details or photos, and our team will assist you promptly and kindly.
Crafted With Care, Delivered With Integrity
Your satisfaction is at the heart of everything we do. From the moment your fragrance is created to the moment it arrives at your door, we stand behind the quality, beauty, and authenticity of every Queen of Fragrances product.